At WesternDresses.in, we want customers to have a clear and transparent experience when purchasing our products.
This policy explains order cancellation, returns, exchanges and refunds.
1. Order Cancellation
Customers may request cancellation as soon as possible after placing an order.
Cancellation requests should be sent to:
Email: thewesterndresss@gmail.com
Phone: +91 97272 27572
A cancellation request does not guarantee cancellation if the order has already been processed, packed or shipped.
If an order can no longer be cancelled, the customer may need to follow the applicable return process.
2. Return Period
Customers may request a return within 3 calendar days of delivery, subject to the conditions described below.
The return request must be submitted within the applicable return period.
Products returned after the permitted period may not be accepted unless required by applicable law or approved by us in exceptional circumstances.
3. Eligible Returns
A product may be eligible for return if:
- The wrong product was delivered
- The product is damaged or defective
- The product materially differs from the product ordered
- The product does not match the applicable product description
The product should generally be unused, unworn, unwashed and in its original condition, with original tags and packaging where applicable.
4. Non-Returnable Products
Returns may not be accepted for products that:
- Have been worn or used
- Have been washed
- Have been altered
- Are damaged after delivery due to customer handling
- Are missing original tags or packaging where required
- Have been specifically identified as non-returnable or final sale
Certain products may have additional return restrictions based on hygiene, product condition or applicable law.
5. Size or Preference Returns
If a customer changes their mind, selects the wrong size, color or style, or simply does not like the product, a return or exchange may be offered only where the product is eligible under our return conditions.
Any applicable return shipping charges may be the customer’s responsibility unless the return is due to our error or a defective/wrong product.
6. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, contact us as soon as possible after delivery.
Please provide:
- Order number
- Product name
- Clear photographs of the product
- Clear photographs of the packaging
- Shipping label photograph
- Description of the problem
We may request additional information to investigate the issue.
7. Return Approval
Customers should not send products back without contacting us first.
After reviewing the return request, we will provide return instructions if the return is approved.
Returns sent without prior approval may be delayed or may not be accepted.
8. Return Shipping
If the return is caused by our error, such as sending the wrong product or a product that is damaged/defective, we may arrange or reimburse reasonable return shipping costs, subject to verification.
For customer-requested returns that are not caused by our error, the customer may be responsible for return shipping costs.
9. International Returns
For international returns, customers may be responsible for return shipping, customs documentation and other applicable costs unless the return is caused by our error or applicable law requires otherwise.
Customers should contact us before returning an international order.
10. Refund Process
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will normally be processed to the original payment method where technically and legally possible.
Refund processing time may depend on:
- Return inspection
- Payment provider
- Card issuer or bank
- International banking systems
- Currency conversion
- Weekends and public holidays
11. Refund Timing
After a refund is approved, we normally initiate the refund within 5–7 business days, unless a different timeline is required by the payment provider or applicable law.
The time required for the refund to appear in the customer’s account depends on the customer’s bank, card issuer or payment provider.
12. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to our error, defective product, incorrect product or applicable law requires otherwise.
For international orders, customs duties, import taxes, brokerage fees and similar destination-country charges may not be refundable by us.
13. Exchanges
Where available, an exchange may be offered subject to:
- Product availability
- Product condition
- Return eligibility
- Shipping availability
If the requested replacement is unavailable, we may offer another appropriate resolution.
14. Sale and Promotional Products
Products marked as Final Sale or specifically identified as non-returnable may not be eligible for return or exchange, except where the product is defective, incorrect or applicable law provides otherwise.
15. Fraudulent or Abusive Returns
We reserve the right to investigate unusual return activity.
Returns may be restricted where there is reasonable evidence of:
- Fraud
- Product misuse
- Repeated abusive returns
- Product substitution
- False claims
- Unauthorized payment activity
Nothing in this section limits rights that cannot legally be excluded.
16. Refunds for Cancelled Orders
If an eligible order is successfully cancelled before shipment, any applicable refund will normally be processed through the original payment method.
The actual time for the refund to appear depends on the payment provider or financial institution.
17. Contact Us Before Returning
For return, exchange or refund assistance:
Email: thewesterndresss@gmail.com
Phone: +91 97272 27572
Please include your order number in all communications.
18. Policy Changes
We may update this Cancellation & Returns Policy from time to time.
The latest version published on this page will apply to future orders, subject to applicable law.