At WesternDresses.in, we aim to process and deliver orders safely and efficiently.
This Shipping Policy explains how we process, ship and deliver orders placed through our website.
1. Order Processing
Orders are normally processed after successful payment confirmation.
Our standard order processing time is approximately 1–3 business days, unless a different processing time is mentioned on the product page or communicated to the customer.
Orders may take longer to process during:
- Sales and promotional periods
- Public holidays
- High-demand periods
- Product availability issues
- Unforeseen operational circumstances
2. Shipping Destinations
We ship to selected locations in India and international destinations where shipping services are available.
Shipping availability may vary depending on the product and destination.
If we cannot ship an order to the customer’s selected destination, we will contact the customer and provide an appropriate solution, which may include cancellation and refund where applicable.
3. Delivery Time
Estimated delivery times depend on the destination, shipping method and courier service.
India
Estimated delivery: 5-10 business days
International
Estimated delivery: 12-15 business days
International delivery estimates do not include delays caused by customs clearance, import procedures or circumstances outside our control.
4. Shipping Charges
Shipping charges are calculated based on the destination, order, shipping method and applicable conditions.
The applicable shipping charge will be displayed during checkout where available.
If free shipping is offered for a particular order, the applicable terms will be displayed on the website.
5. Order Tracking
Where tracking is available, customers will receive tracking information through the email address or contact details provided during checkout.
Customers should ensure that their shipping information is accurate before completing an order.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of:
- Incorrect address
- Incomplete address
- Incorrect postal code
- Customer unavailable for delivery
- Refusal to accept delivery
- Failure to pay applicable customs or import charges
additional shipping charges may apply before reshipment, where reshipment is possible.
7. International Customs and Import Duties
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage charges or other fees imposed by the destination country.
These charges are determined by the destination country’s authorities and are generally the responsibility of the customer unless otherwise stated during checkout.
WesternDresses.in does not control customs decisions, customs valuation, import taxes or clearance timelines.
8. Customs Delays
International shipments may be delayed by customs authorities.
Possible reasons include:
- Customs inspection
- Missing or additional documentation
- Import restrictions
- Duties or taxes awaiting payment
- Local regulatory requirements
- Carrier or customs processing delays
Such delays are outside our reasonable control.
9. Refused or Abandoned Shipments
If a customer refuses delivery or does not complete the required customs process, the shipment may be returned, destroyed or otherwise handled according to the carrier or customs authority’s procedures.
Any refund, if applicable, will be determined according to our Cancellation & Returns Policy and may be reduced by shipping, return shipping, customs, duties or other non-recoverable costs where legally permitted.
10. Damaged Package
If the package appears visibly damaged when delivered, customers should, where possible:
- Photograph the package before opening it.
- Photograph the damaged packaging.
- Photograph the product and shipping label.
- Contact us as soon as possible.
This documentation may be required to investigate a shipping claim.
11. Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We may contact the courier or shipping partner to investigate the shipment.
12. Delivery Confirmation
Delivery may be confirmed through the courier’s tracking system, delivery scan, signature, photograph or other available delivery evidence.
13. Split Shipments
Where necessary, an order may be shipped in more than one package.
Customers may receive separate tracking information for each shipment.
14. Contact
For shipping questions:
Email: thewesterndresss@gmail.com
Phone: +91 97272 27572